Can you articulate the sexiest result or results that you get from your customer base? No — I am not talking about the fact that 98% pay their bills on time. (Yes, cash flow is indeed incredible. But that is not the sexiest result.) Let me give you a hint. There is not one but …
Connection? How Deep is Yours?
Years ago, the Bee Gees wrote the song, How Deep is Your Love? and yes, it became a massive hit. It is a song about really getting to know that special someone in our lives. Last week I had an aha moment about all our friends, connections, and acquaintances outside of our close inner circle. …
How Do YOU View Failure?
Over the past month, I have been dealing with a couple of clients who have an abject fear of Failure. The kind that follows the path of ‘if that doesn’t happen, I will have lost everything, gained nothing, and be seen by all as worthless.’ Most human beings have these thoughts at points in their …
8 COVID Crisis Opportunities
The COVID Crisis is really changing things up right now, isn’t it? I want to keep it really short this week. Because I just read an amazing report. One, I gotta share immediately with you. The Royal Bank of Canada (the largest in our country) has just released an amazing piece of analysis and education …
An Interviewing Hack that Delivers
The whole interviewing process has become such a canned exercise these days. We all have standard questions. Worse, the smarter candidates have practiced and come in very prepared with such smooth delivery. Frankly, some candidates can be so frustrating. Our questions don’t necessarily yield honest answers. The BS factor can be very high. And some …
Do You Know The Art of a Good Hire ?
We all know there is such a large unemployment rate today and a groundswell of resume circulation. Thank you, COVID. Yet I still see and hear the usual hew and cry about how employers are having a tough time finding good help. That there is a huge shortage of decent employees. And that we need …
People, People, People Part 1
It is now six months of living with this pandemic and doing things differently. Lately, I have been doing a bunch of interviews on my favourite topic. People Leadership. So, this entire month, I will share some of the things I firmly believe, I personally have had awesome hardcore results with and that I …
Gimme Some Loving?
Have you ever listened to any Spencer Davis Group music? (They were a UK band formed in 1963 and lasted about six years.) One of their massive hits was the Gimme Some Loving song. I fell in love with that song more than twenty years after it was released. The chorus goes like this. So …
A True Confession About Trust and Action
I hope you took action and read the trust report I shared with you last week. (Here it is again if you did not get a chance.) It is stunning. Today I want to share a backstory about me, the generational divide, and how the young people of today are way smarter than even we …
Trust: The New ‘Must Have’
You know how I keep going on and on about your key messaging? It started with the BulletProof Trifecta. Incorporate your beliefs about how much you adore your customers and employees, how your simple processes make it painlessly easy to do business with you and how your work within your community highlights you as a …